100% TAOS

FRAMEWORK FOR CHANGE

We are engaged in finally solving the unsolvable: creating change on a countywide level to ensure 100% thrive.

ROADMAP
HOW CHANGE CAN HAPPEN

We’re a Countywide Continuous Quality Improvement process

The change process proposed by the 100% New Mexico initiative, implemented on the county level, is unprecedented in its scope. The vision and goals are expansive, seeking to ensure 100% of county residents access to vital services to achieve health, safety, resilience, school success, job readiness and self-sufficiency. The need for this initiative has been identified by using public health data and now New Mexico is taking the lead in developing an initiative that represents a groundbreaking opportunity to address present day barriers and historical disparities and trauma.

Inside

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This page provides the framework for change, as well as how each phase of the change process can be evaluated to ensure measurable and meaningful progress for all families and residents.

MEASURING CHANGE

Meaningful Change

The 100% New Mexico initiative has been designed with measurable and meaningful goals. The process, working within a county, is guided by a number of frameworks, models and key concepts. Explore the research that informs the entire initiative. Our goal is to turn science into real world solutions. The initiative is propelled by local stakeholders and ten action teams focused on removing barriers to ten vital services to prevent adverse childhood experiences (ACEs), trauma, social adversity, and health and education disparities.

100% New Mexico Survey

The 100% New Mexico countywide survey measures which services residents need and what percentage of that population face challenges accessing services. We also learn which barriers make services difficult to access. As the action teams work to remove barriers each year, each countywide survey should show fewer challenges reported by residents

Ten Vital Services NM Services Directory

Each county initiative assesses the number of services within each of the ten service sectors and creates an online directory of service organizations after vetting them and identifying their capacity to meet needs. As the work to remove barriers proceeds each year, the directory should illustrate growth in user-friendly services in all ten service areas with the capacity to meet the needs of all county residents. 

External Evaluation

The initiative is being evaluated by an outside organization, seeking to document the process of change and the capacity of each county to achieve results.

A FOCUS ON METRICS
Theory of Change

You can click on our “Framework for Change” graphic and see where in the change process each metric can be collected.

Metrics: 1. Public Health Challenges

We review the following indicators to access county health: 

Child maltreatment
Alcohol-related illness, injury and fatalities
Drug-related suicide
Student feelings of sadness and hopelessness
Obesity among adults and adolescents
Teen parenting
Hunger and food insecurity
Homeless and housing insecurity
Unemployment
Children living in poverty

Metrics: 2. Initiative Team Readiness

We review the following indicators to access team capacity

Capacity to devote time to project development
Capacity to engage in training
Capacity to recruit members from all ten sectors
Capacity to retain members
Multidisciplinary makeup
Capacity to engage those with social capital
Capacity to do self-assessments to monitor progress

Metrics: 3. Team capacity

We review the following indicators to access team’s knowledge and attitudes:

Capacity to engage with training on key concepts
Capacity to engage in data-driven project design process
Capacity to engage with collective impact process

Metrics: 4. Team Behaviors and Project Development

Capacity of teams to initiative projects to remove barriers
Number of projects initiated and completed
Capacity to generate funds to support projects

Metrics: 5. Residents’ needs and barriers to ten services

We review the following indicators to access barriers to vital services:

Percentage of residents needing ten vital services
Percentage of residents facing challenges accessing services
Forms of barriers to services
Access to internet and web-based services and support

Metrics: 6. Assessment of current services

We review the following indicators to access county service capacity:

Capacity of teams to created service directory
Number of service organizations listed in ten categories
Rating of services by residents focused on quality of service

Metrics: 7. Technology solutions

We review the following indicators to access the digital divide:

Capacity to reduce digital divide across the county
Capacity to improve service delivery with technology

Metrics: 8. Public Attitudes

We review the following indicators to access public attitudes:

Awareness of challenges
Awareness of initiative vision, goals and activities
Attitude about ensuring access to ten vital services for 100% of residents 

Metrics: 9. Local Government support

We review the following indicators to access local government support:

Percentage of city government budget devoted to initiative and related activities
Percentage of county government budget devoted to initiative and related activities
Percentage of county, city and state lawmakers representing the county who support the initiative and related activities
Number of grant proposals developed in collaboration with local government to support initiative and related goals

Metrics: 10. Long-term environmental outcomes

We review the following indicators to access the initiative’s impact:

Changes in services that result in more access and fewer barriers
Changes in agency engagement that results in improved service delivery (as reported by residents)
Increased collaboration, networking and shared strategic planning among ten sectors to increase access to ten vital services

Metrics: 11. Long-term outcomes for residents

We review the following indicators to access county health and reductions in the following: 

Child maltreatment
Alcohol-related illness, injury and fatalities
Drug-related suicide
Student feelings of sadness and hopelessness
Obesity among adults and adolescents
Teen parenting
Hunger and food insecurity
Homeless and housing insecurity
Unemployment
Children living in poverty

INITIATIVE TEAMS

Initiative leadership teams

Leadership Teams

Action teams

Action Teams

Images. Structure: The 100% New Mexico initiative organizational structure with leadership team and sector-specific action team

CONTACT

Please contact us to learn more about our change process and contact the Anna, Age Eight Institute to learn more about the evaluation.